October 31, 2011

5 Ways to Improve Online Sales by Using New Live Chat Features

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When it comes to online marketing, selling is of course one of the most important and final stages in the process. But how can a business make sure that each client is effectively engaged in the shopping experience in order to maximize sales?

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VeriShow, an untraditional live chat platform offers various innovative tools for richer customer-interaction. Some of which are:
1. Real-time content sharing – sharing images, videos and documents of products in real-time with customers can be used to effectively demonstrate products, explain, clarify, and cross-sell.


2. Using audio or video conferencing – communicating with clients using voice or video while sharing multimedia content, can produce better engagement in the shopping process, and provide a personal touch.


3. Screen Sharing – Agents can share screens with clients and assist them remotely. This option can be used, for example, for solving a software product issue, or in order to direct a client to a specific webpage.  
4. A Text Chat Translator – This chat application can automatically translate typed text into a different language, making it possible for agents to communicate with, and assist online customers who speak other languages.


5. Form filling – A unique application which allows signing online forms using electronic signatures.  A company's online agent can now not only assist and convert clients, but actually close sales within the session, by offering customers the option to complete and sign forms online.

VeriShow, a multimedia live chat platform, has built its web-based service around a set of apps that enhance online customer support as described above. It offers premium plans, as well as a free version which is available here.

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